Your Health,
Made Clear
MyChart Healthcare Portal redesign with an AI healthcare assistant
Patients often feel overwhelmed when reviewing test results in healthcare portals like MyChart due to a lack of clear information and the use of unfamiliar medical jargon. To address this, I redesigned key aspects of the MyChart experience to help patients better understand their results, take appropriate next steps, and feel supported throughout the process. Together, these changes aim to reduce cognitive load, boost patient confidence, and increase engagement with personal health data.
MyChart Home Page
The redesigned patient dashboard prioritizes quick access to the most common information needs and calls to action. An expandable side navigation adds structure and allows users to complete additional tasks beyond the main CTAs, creating a more organized and flexible experience.
Test Results
One of the biggest challenges users face in the MyChart healthcare portal is confusion around test results, often due to dense medical jargon. This can lead to misunderstandings and unnecessary anxiety. The redesigned test results page addresses this by allowing users to filter results using simple, relevant parameters. Each test results is clearly labeled to show whether it requires attention and/or includes comments from the care team. Clear, actionable options are embedded within each result, helping patients quickly understand their health information and take appropriate next steps with confidence.
Virtual Healthcare Assistant (AI Chatbot)
The addition of an AI Healthcare Assistant in the portal helps users quickly find the information they need through guided prompts and typed queries. Beyond navigation support, the chatbot also assists in explaining test results that may be confusing or unclear. By offering immediate, context-aware feedback, the assistant builds user trust and reinforces confidence in using the portal as a reliable source of support.
